Privacy Policy
Protecting your privacy and personal and financial data is one of our top priorities at LiveTrade.
Important information
This Privacy Policy relates to your use of our website(s), LiveTrade: Online Trading and application (the “app”) and to information collected by us in relation to your opening of and of your Account and the services provided by LiveTrade.
Who we are
For the purpose of this Privacy Policy, LiveTrade includes:
LiveTrade is a registered trademark held by Jade Forest Global Ltd.
Jade Forest Global Ltd is incorporated in the British Virgin Islands, with its official address located at Craigmuir Chambers, Road Town, Tortola, VG 1110, British Virgin Islands. The designated agent for the company is Harneys Corporate Services Limited, situated at Craigmuir Chambers, P.O. Box 71, Road Town, Tortola, VG 1110, British Virgin Islands.
Additionally, Jade Forest Global Ltd maintains a separate office at Trevor Tran, 12 Bellamy Place, Blockhouse Bay, Auckland, 0600, NZ.
Your personal data will be controlled by the relevant LiveTrade Entity that provides services to or is in electronic communication with you. In some instances, your personal data will be controlled by and or exchanged between more than one LiveTrade Entity, as applicable.
Any enquiries with regards to the use of your personal data should be sent to [email protected]e
What personal data do we collect and process
We may collect, use, store and share different kinds of your personal data, such as:
Your name, username or similar identifier, title, date and place of birth, gender, country of residence and citizenship;
Your contact information and billing address, delivery address, email address, telephone number(s);
Information about you that is stored in different documents in various forms or copies of them, including your passport, identity card, driver’s license, as well as documents for the proof of your address, utility bill, payslip/tax return as proof of source of funds, credit checks;
Your economic profile, including assets, income, financial position/ source of wealth, employment status, profession and industry, bank account and bank statement, e-wallet and credit card details;
Your education, profession and/or details about your work and nationality; Contractual Data: such as details about the services and or products offered; Trading information Data: reason for opening the account, experience in trading, risk tolerance and risk profile;
Details about payments to and from you, information on products and services you have purchased from us, deposit methods, purpose of transactions with us; National identifier Data: such as tax identification number, country of tax residence; Profile Data: such as your username and password, purchases or orders made by you, historical data about the trades and investments you have made, your preference for certain types of products and services, products you trade with us, your interests, preferences, feedback, and survey responses;
Details about you that are available online are in public records or other open available sources;
Your consent, any permission or preferences given to LiveTrade;
Marketing and Communications Data: such as details about you from letters, emails and conversations, chats between us and your preference in receiving marketing from us and any third-party companies on our behalf;
Technical Data: such as internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website and mobile app and electronic services;
Usage Data: such as information about how you use our website, mobile app, products, and services.
We obtain this information in a number of ways through your use of our services and website, the account opening applications, our demo sign-up forms, and information provided in the course of ongoing customer service correspondence. We may also collect this information about you from third parties either through bought-in third-party marketing lists, publicly available sources, social media platforms, introducers brokers and affiliates, bankers and credit card processors, subscription-based intelligence databases, credit references agencies, fraud prevention agencies, third authentication service providers, other financial institutions and the providers of registers, and other third party associates.
We also process personal data generated by us in the course of providing you with our services, such as Transaction Data.
We may ask for other personal data from time to time (for example, through market research, surveys or special offers). If you choose not to provide the information we need to fulfil your request for a specific product or service, we may not be able to provide you with the requested product or service.
We also use cookies on our website to ensure that our website works effectively, for fraud prevention, security to support your trading activities. Cookies are small text files sent from our web server to your computer.
We may enlist outside organisations to help us manage the website and collect and analyse statistical data. These outside organisations may install and use their own cookies on our behalf.
Throughout our website, we may link to other websites owned and operated by certain trusted third parties to make additional products and services available to you. Those third-party websites may also gather information about you in accordance with their own separate privacy policies. This Privacy Policy is valid only for our website and does not cover other websites, including but not limited to websites that you go to using links on our website. We recommend that you review the privacy policy of each website whose use involves transferring personal data.
We may record any communications, electronic, by telephone, in person or otherwise, that we have with you in relation to the services we provide to you and our business relationship with you. These recordings will be our sole property and will constitute
evidence of the communications between us for the purpose of complying with our regulatory obligations. Such telephone conversation may be recorded without a prior warning tone or any other further notice.
How do we collect your personal data and purpose
By registering a Personal Area, you agree to have your personal data processed and specifically consent to the collection, systematisation, aggregation, storage, revision (updating, changing), usage, anonymisation, blocking, deletion, and distribution (transf on er) of said personal data to third parties in accordance with the conditions set forth in this Privacy Policy.
We ask you for the data necessary for registering a Personal Area, providing functional service, and using this data if a dispute arises between you and LiveTrade. Providing this data is required for client identification and thus allows you to perform various operations in your Personal Area and trading accounts.
We may also collect data to improve our understanding of your needs and preferences by communicating through Live Chat, conducting brief surveys in your Personal Area on our official website, and communicating with you over the phone. You provide this data to us voluntarily.
We use the data that you directly provide when communicating with us.
We use your personal data to provide secure high-quality service.
The personal data you provide us with is used to verify contact information and identity. We also use personal data to register Personal Areas, open and configure trading accounts, and issue activation codes and passwords. By providing contact information, you help us improve our services and promptly communicate the availability of additional services, features, and promotions we may be offering.
We may review, store and delete your personal information, including without limitation physical records of transactions and correspondence from you in accordance with the relevant legislation.
Who we share personal data with and in what circumstances
We may disclose your personal information to our entities part of the same group of LiveTrade companies, service providers who are involved in the delivery of products or services to you, e.g. payment service providers, other third parties we use to help us run our business, eg. outsourced compliance services, website hosts and website analytics providers, our banks.
We or the third parties mentioned above occasionally may also share personal data with our and their external auditors, eg in relation to the audit of our or their accounts, in which case the recipient of the information will be bound by confidentiality obligations; our and their professional advisors (such as lawyers and other advisors), in which case the recipient of the information will be bound by confidentiality obligations; We may pass your personal data on to third party authentication service providers https://sumsub.com/privacy-notice/ when you use our system to perform identity checks and documents verification- we do this in order to comply with our legal obligations. When transferring your information to third parties, we maintain the confidentiality and security of the information being transferred.
We reserve the right to provide personal data to third parties if required by law or if we receive formal requests from law enforcement and other government agencies and as envisaged by the agreement with you.
We may also provide your personal data to tax authorities or organisations that require the data to be provided in order to comply with laws against money laundering and financing terrorism or when necessary to protect our rights or property
In order to give you comprehensive, state-of-the-art, high-quality service, we may exchange your personal data with our partners. At your request, we can provide information about the services that our partners provide for us.
We monitor the usage of data from agents or third parties to ensure that they comply with our confidentiality and data protection policies, ensuring that no misuse of information and data takes place. The Company has access at all times to the data used by agents or third parties.
Security and protection
We have put in place appropriate and reasonable security measures to prevent your personal data from being accidentally lost, used, collected, disclosed, altered, disposed or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those who have a genuine need to access it. They will only process your personal data on our instructions, and they are subject to confidentiality obligations. We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
Use of cookies
We use cookies to ensure that our website works effectively, for fraud prevention, security and to support your trading activities. Cookies are small text files sent from our web server to your computer.
We may enlist outside organisations to help us manage the website and collect and analyse statistical data. These outside organisations may install and use their own cookies on our behalf.
How do we store your personal data and for how long
LiveTrade will process personal data for as long as we have a business relationship with you, in a combination of secure computer storage facilities and paper-based files and other records and we will take the necessary measures to protect the personal data we hold about you from misuse, loss, unauthorised access, modification or disclosure. If you instruct us to cease using or processing your personal data, we have the right to terminate any existing services to you within a reasonable time or immediately, as determined by the Company.
When we consider that personal data is no longer needed for the purpose for which it was collected, we may remove any details that may identify you or we may securely destroy the records. However, we may need to maintain records for a significant period of time (after you cease to be our client) subject to certain AML laws that require us to retain a copy of the documents we used in order to comply with our customer due diligence obligations as well as supporting evidence and records of transactions with you and your relationship with us.
For the personal data held in the form of an email, telephone, electronic, in-person or otherwise recorded communication, the information will be retained in line with the requirements of our Regulatory Authority.
If you have opted out of receiving marketing communications, we will hold your details on our suppression list so that we know you do not want to receive these communications.
We may keep your data for a longer time than the retention period if for legal, regulatory or technical reasons we cannot delete it.
Commencement. Changes to the Privacy Policy
By registering a Personal Area, you agree to and accept all of the provisions set forth in the Privacy Policy. Communication between you and LiveTrade begins as soon as we send you an email confirming your registration on our website. We may also send you information about changes and new services via email or receive emails with your questions and suggestions. This information is not confidential.
By accepting the conditions of this Privacy Policy, you agree to allow us to use the information we receive from you via email, including various ideas, methods, marketing designs, and know-how, without incurring any additional obligations.
We may review, store, and delete correspondence from you in accordance with the relevant legislation.
We may analyse your internal messages in order to evaluate the quality of our services.
Occasionally, we may update the Privacy Policy and immediately post the new version to our website. We recommend that you periodically read this Privacy Policy in order to always have the latest information concerning how your personal data is processed.
Your rights in relation to your personal data
Subject to certain conditions and according to the applicable data protection laws, You may have the right to be informed and/or request from the Company access to and correction/rectification and/or processing restriction and/or erasure of Your personal
data and/or to object to processing of Your personal data (e.g. for marketing purposes) as well the right to withdraw consent (where applicable). Such personal data are collected for the purposes of compliance with the Applicable Regulations and Your refusal to provide the information requested may result in rejection or/and Your account(s) closure.
Contacting us
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your interaction with us.
If you have any questions or suggestions regarding this Privacy Policy, please contact us at [email protected]
